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Missing add on

When you installed our Add On you were prompted for an installation location. This can vary depending on where you installed Neuroshell. Our products need to be installed in the main Neuroshell folder. This is normally C:\Neuroshell Trader 5. To rectify, please uninstall the Add On from the Windows Control Panel and reinstall choosing the correct folder.

By default, the folder that the installer picks is usually the one you want.  Most of our support calls are due to people changing this folder away from the default.

Another reason that may cause this issue is if you have additional categories disabled in Neuroshell. Newer versions of Neuroshell come with most categories disabled by default, please enable them.

Finally if Neuroshell was running when you installed the addon, to see the new indicators, you will need to exit Neuroshell and restart it.


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